Privacy and data protection

Privacy Policy

How Silkway collects, uses, stores, shares, and protects personal data across the mobile app, websites, and services.

Effective: May 3, 2026 Updated: May 3, 2026 English · 中文 · Русский
English
English

Privacy Policy of Silkway / 一带一路

Effective date: May 3, 2026
Last updated: May 3, 2026

This Privacy Policy explains how YA BAO GROUP TRADING CO., LIMITED (“Silkway”, “一带一路”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data in connection with the Silkway mobile application, related websites, and associated services (collectively, the “Service”).

Silkway / 一带一路 is a digital platform that enables users and businesses to create profiles, publish company and product information, communicate through chat, and interact within an international business ecosystem.

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The Service is operated by:

YA BAO GROUP TRADING CO., LIMITED
Company No.: 3126104
Registered in Hong Kong

Privacy email: Yabao.group@gmail.com
Support email: Yabao.group@gmail.com
Website: https://silkway.app
Registered address: Hong Kong

2. Information We Collect

We may collect the following categories of information.

2.1 Account Information
When you register or use Silkway / 一带一路, we may collect:
• name or display name;
• phone number;
• email address;
• password in encrypted or hashed form;
• country and language preferences;
• account type or role;
• user identifier.

2.2 Profile and Company Information
When you create or manage a business, supplier, logistics, store, or company profile, we may collect:
• company name;
• business description;
• contact information;
• address information;
• logos, profile images, and cover images;
• goods, service, or route-related information;
• information submitted for moderation or verification.

2.3 Content You Upload or Create
We may process content that you choose to upload, send, publish, or store through the Service, including:
• text messages;
• photos and images;
• voice messages;
• product cards and product-related materials;
• business profile content;
• inquiries, requests, reports, and support messages.

2.4 Usage Information
We may automatically collect certain information about how the Service is used, including:
• login activity;
• registration date;
• app events and interactions;
• viewed screens or pages;
• chat-related technical events;
• subscriptions to company profiles;
• interactions with products, companies, and content;
• internal service logs.

2.5 Device and Technical Information
We may collect technical information necessary to operate and secure the Service, such as:
• device model;
• operating system and version;
• language settings;
• IP address;
• app version;
• device or app identifiers;
• crash and diagnostic information.

2.6 Notification Data
If you enable push notifications, we may collect and use your device push token to send service notifications such as messages, account events, security notices, or activity-related alerts.

2.7 Safety, Moderation, and Compliance Information
To protect the platform, we may process:
• reports and complaints;
• suspected abuse or fraud signals;
• moderation-related information;
• account ownership confirmation data;
• records connected to disputes, violations, or platform safety reviews.

3. How We Collect Information

We collect information:
• directly from you when you register, complete your profile, upload content, send messages, or contact support;
• automatically when you use the Service;
• from your in-app activity and interactions;
• from service providers and technical partners that support hosting, notifications, analytics, diagnostics, moderation, storage, security, or communication features.

4. How We Use Information

We may use personal data for the following purposes:
• to create and maintain accounts;
• to provide the functionality of the Service;
• to display user, company, product, and route-related content;
• to enable messaging and communication features;
• to send push notifications and service alerts;
• to moderate content and handle reports;
• to verify or review company and user information;
• to detect, prevent, and address fraud, spam, abuse, and security incidents;
• to improve app functionality, reliability, and user experience;
• to perform internal analytics and diagnostics;
• to respond to support requests;
• to comply with legal obligations;
• to protect the rights, safety, and legitimate interests of Silkway / 一带一路, its users, and third parties.

5. Chat, Messages, Media, and User Content

Silkway / 一带一路 allows users to communicate and exchange content through the Service.

In connection with these features, we may process:
• text messages;
• image attachments;
• voice messages;
• product-sharing content;
• technical metadata required for delivery, notification, storage, moderation, and security.

Where available, automated systems may be used for:
• message delivery;
• abuse prevention;
• security monitoring;
• technical processing of media files;
• content moderation support;
• translation or related communication-support functions.

Users are responsible for ensuring that the content they upload, send, or publish is lawful and does not violate the rights of others.

6. Verification, Moderation, and Platform Safety

To maintain trust and safety on the platform, we may review profiles, business information, products, routes, messages, and other submitted content.

We may:
• review submitted information;
• limit visibility of content;
• request additional information or documents;
• suspend, restrict, or remove content or accounts where necessary for safety, compliance, policy enforcement, or legal reasons.

7. Legal Bases for Processing

Depending on the applicable law and the context of processing, we may process personal data:
• to perform our contract with you and provide the Service;
• based on your consent, where required;
• to comply with legal obligations;
• for our legitimate interests, including platform security, fraud prevention, moderation, service improvement, and business operations, provided such interests are not overridden by your rights.

8. How We Share Information

We do not sell personal data.

We may share information where necessary with:
• cloud hosting and infrastructure providers;
• data storage providers;
• push notification service providers;
• analytics, diagnostics, and crash reporting providers;
• security, anti-abuse, and monitoring providers;
• communication, translation, or technical support providers;
• contractors, service providers, and affiliated entities supporting the Service;
• regulators, courts, law enforcement, governmental authorities, or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, and the Service.

We require service providers to process data only as necessary for their services and to apply appropriate safeguards.

9. International Data Transfers

Because Silkway / 一带一路 serves users and businesses across different countries and regions, personal data may be transferred to, stored in, or processed in jurisdictions outside your place of residence.

Where such transfers occur, we take reasonable steps to ensure that personal data is protected in a manner consistent with applicable law and this Privacy Policy.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• providing the Service;
• maintaining user accounts;
• resolving disputes;
• enforcing agreements and policies;
• protecting platform safety;
• complying with legal and regulatory obligations.

Retention periods may vary depending on the type of data, the nature of the relationship, and legal requirements.

When data is no longer needed, we may delete, anonymize, or securely isolate it, unless continued retention is required by law or for legitimate safety or dispute-resolution purposes.

11. Account Deletion and Data Deletion

Users may request deletion of their account through the functionality provided in the app or by contacting us using the details provided in this Privacy Policy.

When an account deletion request is processed, we may:
• delete the account;
• remove or anonymize associated personal data that is no longer needed;
• retain limited information where necessary for legal compliance, fraud prevention, dispute resolution, enforcement, or safety purposes.

Deletion may not immediately remove:
• data that must be retained under applicable law;
• data necessary for security investigations or enforcement;
• backup copies retained for a limited and secure period;
• anonymized or aggregated information that no longer identifies the user.

12. Your Rights

Depending on your location and applicable law, you may have the right to:
• request access to your personal data;
• request correction of inaccurate data;
• request deletion of personal data;
• withdraw consent where processing is based on consent;
• object to or restrict certain processing;
• request a copy of certain personal data;
• lodge a complaint with a competent supervisory authority.

To exercise your rights, please contact us using the contact details listed in this Privacy Policy.

13. Device Permissions

Depending on the features you use, Silkway / 一带一路 may request access to certain device permissions, including:
• Photos / Media Library - to upload profile images, product images, and message attachments;
• Microphone - to record and send voice messages;
• Camera - if camera-based capture is available in the app;
• Notifications - to send push notifications related to account activity and messaging.

These permissions are used only for the functionality associated with the Service. You may manage permissions in your device settings, but disabling them may limit certain features.

14. Analytics, Diagnostics, and Service Improvement

We may use analytics, logging, and diagnostic tools to:
• understand usage of the Service;
• identify errors and crashes;
• improve performance and reliability;
• detect abuse or suspicious activity;
• maintain and enhance the Service.

Where third-party SDKs or service providers are used for these purposes, their processing will be limited to supporting the operation, security, and improvement of the Service.

15. Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

16. Children's Privacy

Silkway / 一带一路 is not intended for children under the age permitted by applicable law to use such services independently.

We do not knowingly collect personal data from children in violation of applicable law. If you believe that a child has provided personal data improperly, please contact us so that we can take appropriate action.

17. Third-Party Links and Services

The Service may contain links to third-party services, websites, or content. We are not responsible for the privacy practices of third parties. We encourage users to review the privacy policies of any external services they access.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will update the “Last updated” date above. If changes are material, we may provide additional notice through the app, website, or other appropriate means.

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes acknowledgment of the updated version, to the extent permitted by law.

19. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

YA BAO GROUP TRADING CO., LIMITED
Company No.: 3126104
Email: Yabao.group@gmail.com
Support: Yabao.group@gmail.com
Website: https://silkway.app
Address: Hong Kong